Retail Customer Service
Online Survey
As a valued customer, we respect your input. We would like you to fill out this form in order to serve you better. This will also help us resolve whatever issues you may have. Thank you for your continued support.
Today's Date:
Please fill out the below information (this will be used to update our database):
Store Name:
Store ID:
Store Contact:
Position:
Phone Number:
 ext.
Email Address:
What is the best way to contact you?
Why have you called UBCR in the past?
(check all which apply)
Pick-up Issues
Bin Inventory Concern
Down Machines
Driver Concerns
If you have had a pick-up issue or supply issue does UBCR react to your needs within a 24-hour period and follow up?
If your location is a drop and hook or call in location do we pick you up within the 48 hour window?
Yes
No
How do you rate our communication overall?
Examples: when routes are changed or hours are changed?
What is the earliest and latest we can make a pick up?
Earliest:
Latest:
Have you used our website?
Yes
No
Would you use our website?
Yes
No
What would be beneficial for you as a customer on the web site?
Are our dispatchers, drivers, customer service representatives and management team friendly and knowledgeable when you call our office?
Yes
No
Do our drivers go the extra mile when asked upon?
Yes
No
Overall do we pick you up completely on the same day?
Do you feel our service aids provide value in training and do you have them posted?
Yes
No
What is the biggest concern you feel UBCR should address to make things better for you the customer?
If Other, describe:
Additional Comments: